Huawei Intelligent Operations is redefining telecom management. Their latest efforts leverage generative AI (Gen-AI) and advanced analytics to tackle complex network challenges.
Networks are converging. Fixed and mobile lines are melding to ensure seamless service delivery across IoT and network slicing. As software drives these operations, Huawei emphasizes the need for skillful maintenance and assurance.
Recent successes stand out: 
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In the Asia-Pacific, Huawei’s collaboration with a carrier reduced traffic loss by 15% through their Expected Demand Not Served algorithm. This tool pinpointed site faults affecting usage.
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In the Middle East, their work improved topology accuracy for an FTTx network. This led to a 60% drop in invalid work orders and a 10% decrease in customer complaints.
- In Europe, Huawei’s Gen-AI initiatives boosted Mean Time to Repair (MTTR) by 25%. They equipped field maintenance teams with role-based copilots to navigate complex issues more efficiently.
Kevin Ye, President of Huawei’s Intelligent Operation Domain, stated:
"Huawei Intelligent Operations believes not only in helping its CSP partners conquer their existing operational challenges, but in helping them harness the latest technology to drive new business benefits across the company."
Gen-AI tools fall into two categories: copilots and agents. Copilots assist human operators, while agents perform designated tasks independently. Yet, the integration of Gen-AI comes with hurdles:
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Hallucinations: Gen-AI can generate incorrect information. Robust model training and verification are essential.
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High costs: AI operations can be pricey. Companies need strategies to control expenses while leveraging tech benefits.
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Integration challenges: Melding Gen-AI with existing data systems is intricate but necessary for effective automation.
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Data management issues: Clean and normalized data is crucial for creating accurate digital twins.
- Training necessity: LLMs must grasp domain-specific documentation, which requires expert guidance.
Enter DeepSeek, launching in January 2025. This platform promises enhanced operational capabilities through domain knowledge, code generation, and ticket processing improvements.
Huawei asserts that ICT technology will drive the digital economy forward. They continue investing heavily in R&D to support these advancements. Their ongoing partnership with TM Forum has led to the release of the New-Generation Intelligent Operations White Paper 3.0, offering insights into modern practices and technology applications.
