Citigroup is doubling down on AI with fresh executive hires and expanded tools.
Three top leaders—Gonzalo Luchetti, Tim Ryan, and Anand Selva—were named co-sponsors to drive the bank’s AI strategy. Their goal: embed AI deep into Citi’s 200,000-employee operations.
The push includes a wider rollout of AI tools like Citi Stylus, a browser plug-in for document analysis, and Citi Assist integrated with Microsoft Teams. Over 150,000 employees already use these AI tools. 
Citi plans to tap into its $12 billion tech budget to juice AI efforts, although exact AI funding is unclear. The bank’s chasing "agentic AI," which can operate and decide autonomously.
“We are focusing on accelerating our AI strategy—connecting teams and partners, prioritizing resources and expediting use cases across our businesses and functions,” said Luchetti, Ryan, and Selva in a staff memo.
“AI is reshaping how we operate, serve our clients and scale our business. We firmly believe that to be competitive in this digital evolution, we must be an AI-ready workforce—nimble and ready for what this technology can unlock.”
“We’re also well underway with Agentic AI, the next big iteration of artificial intelligence with real promise to transform our bank,” they added, teasing more updates soon.
Citi launched its AI suite last December and has run pilots like voice response tech for US consumer banking. The bank’s also leveraged a Google partnership to build AI tools on Google’s Vertex AI platform.
More than 2,000 employees are testing and helping others get up to speed with AI. The memo urges the entire workforce to experiment with AI for tasks including fraud prevention and trade confirmation.
“All businesses and functions have been given the mandate to explore how we can build artificial intelligence into our day-to-day work and operations and, as the EMT co-sponsors, we are here to help,” the memo said.
“We encourage you to just jump in and start exploring our current tools. With new capabilities added almost monthly, our tools are user-friendly and advancing quickly.”
This marks a critical step for Citigroup’s modernization efforts under CEO Jane Fraser, especially as AI heats up across Wall Street rivals like JPMorgan and Goldman Sachs.
