Aurelian just raised $14M to offload non-emergency 911 calls with AI.
The startup pivoted from automating hair salon appointments after a client’s complaint about a blocked parking lot led founder Max Keenan to a bigger problem: 911 dispatchers get slammed with non-urgent calls.
Their AI voice assistant triages calls like noise complaints, parking violations, and stolen wallet reports. It flags real emergencies for human dispatchers but handles the rest by gathering info or auto-generating police reports. 
Since launching in May 2024, Aurelian is live in over a dozen dispatch centers, including Snohomish County, WA; Chattanooga, TN; and Kalamazoo, MI.
Emergency call centers are a high-stress, high-turnover field with understaffing and long shifts. Aurelian aims to free up dispatchers for critical calls and give them needed breaks.
Mustafa Neemuchwala, NEA partner and lead investor, said:
One of the things that blows my mind, you’re not replacing an existing human being, you’re replacing a person they wanted to hire but couldn’t.
Aurelian isn’t alone here. Hyper (seed $6.3M) and Prepared (founded 2019) also target non-emergency call relief with AI. But Aurelian claims the lead as the only player actively handling thousands of real calls daily.
The company’s $14M Series A came from NEA, supporting its push to relieve 911 dispatch crunch.
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