OpenAI CEO Sam Altman warned total job losses from AI are coming—starting now. Speaking at the Federal Reserve’s conference for big banks, Altman put customer support jobs on the chopping block.
Altman said when you call customer support soon, you’ll be talking solely to AI. No phone trees. No transfers. Just a flawless, fast AI doing everything a human agent does—and better.
Sam Altman stated: 
“Some areas, again, I think will be totally, totally gone.
That’s a category where I just say, you know what, when you call customer support, you’re speaking to AI, and that’s fine.”“You call one of these things and AI answers. It’s like a super-smart, capable person.
There’s no phone tree, there’s no transfers. It can do everything that any customer support agent at that company could do. It does not make mistakes. It’s very quick. You call once and the thing just happens.”
Altman also claimed ChatGPT is often a better diagnostician than most doctors worldwide. But he admitted he wouldn’t fully trust it with his own health.
Sam Altman added:
“ChatGPT today, by the way, most of the time, is like a better diagnostician than most doctors in the world.”
“Yet people still go to doctors, and I am not, like, maybe I’m a dinosaur here, but I really do not want to, like, entrust my medical fate to ChatGPT with no human doctor in the loop.”
His message: AI will dramatically reshape jobs and national security. Altman fears hostile nations weaponizing AI to attack U.S. financial systems. He warned about voice cloning fraud, especially since some banks still accept voiceprints to authenticate customers.
Meanwhile, Jitterbit CTO Manoj Chaudhary pushed back on the doomsday view:
Manoj Chaudhary stated:
“AI isn’t what threatens jobs, but rather poorly planned deployment. The real danger lies in using powerful tools without purpose or human judgment.”
“Companies chasing quick efficiencies risk discarding the human insight that drives real value. As many are now realising, AI isn’t a cure-all; even the smartest systems fall short where empathy and nuance matter. Without careful, human-led oversight, the consequences of AI misuse will be hard to ignore.”
Altman’s visit was his first major Capitol Hill testimony since bursting onto the scene in 2023. It’s part of OpenAI’s new push, including plans to open a Washington office next year.
OpenAI’s chief pitched his firm as the only one capable of steering between AI’s huge promise—and its serious risks.
See also: Google’s newest Gemini 2.5 model aims for ‘intelligence per dollar’
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