Ramp data shows AI adoption in U.S. businesses is plateauing. After nearly 10 months of steady growth, Ramp’s AI Index stalled at 41% in May. Large businesses lead with 49% adoption, compared to 44% of medium firms and 37% of small companies.
The index tracks AI adoption by analyzing Ramp’s card and bill pay data from about 30,000 companies. It flags AI products using merchant details but likely misses some spend categorized elsewhere. Still, the trend signals businesses hitting a ceiling on AI uptake.
Klarna’s AI-backed support cuts backfired. The company planned to replace hundreds of support agents with AI but ended up rehiring staff after customer service quality dropped. 
S&P Global reports the share of companies dropping most generative AI pilots jumped to 42% from 17% in the past year. The AI hype is cooling off as businesses realize current AI tech has limits.
“lower quality” customer service
— Report on Klarna’s AI-driven support cuts from The Independent
